> For the complete documentation index, see [llms.txt](https://sccil.gitbook.io/sccil-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sccil.gitbook.io/sccil-docs/center/user-support.md).

# 이용자 지원

신규 신청 이후 기관 선택, 이용계획 정리, 활동지원사 매칭, 일정·업무 조정, 결제 안내, 서비스 중 고충을 지원합니다. 기관 변경 상담에서는 현재 상황과 원하는 변화, 서비스 공백 가능성을 함께 살핍니다.

제도 밖의 모든 문제를 해결한다고 약속하지는 않지만, 담당자가 듣고 가능한 절차와 선택지를 분명히 안내하겠습니다.

[신규 이용 상담](/sccil-docs/contact/new-user.md) · [기관변경 상담](/sccil-docs/contact/change-provider.md)


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://sccil.gitbook.io/sccil-docs/center/user-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.